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As an increasing number of organizations worldwide rapidly make the move to the cloud, many have made a crucial discovery: Their migration projects are much more likely to succeed when their employees have a positive experience during the process. 

Cloud migration projects can create a significant amount of stress between definitive deadlines and formidable ROI requirements that must be met, and the need to teach users new technologies and navigate unchartered territory as a company. This stress can be exacerbated when users cannot fully understand why disruptions occur, what causes persistent issues, and what can be done to ensure the most successful results.

The challenge that most businesses face is the absence of analytical capabilities to determine ROI. This is most frequently due to not having the appropriate tools to measure data on factors such as productivity, disruptions, or employee engagement in real-time.

When compelled to move forward without the means necessary for crucial cloud migration projects, key decision-makers confront a variety of difficult questions, such as:

  • How do I determine the aspects that need to be prioritized?
  • Where do users experience the majority of errors?
  • Which workflows and processes cause the greatest number of inefficiencies?
  • Which applications do employees have the most problems with?

Answering these pertinent questions will remain elusive without the right tools, no matter how much work the team spends on the project. The issue is that too much is unknown and uncertain.

Additionally, IT projects today are vastly different than they were just 5 or 10 years ago. In the past, these projects had beginnings, middles, and ends. Today, IT structures consist of both interdependent and interconnected systems in need of constant improvements.

In the case of cloud migrations, this translates to the continuous effort. In today’s IT landscape, this means positive user experiences are even more critical than before since the task of optimizing your cloud and hybrid environments is never-ending. 

Also, in the wake of COVID-19, the issue of creating a superior employee experience overall has become a huge priority for most organizations.

Consequently, IT leaders are starting to take measures throughout large-scale migrations to support employee and user experiences. 

What can be done?

Alongside today’s fast-paced environments and the increased focus on speed, the key for any IT team is a shift in mindset. This means that the tools used should be re-evaluated, but perhaps more importantly, the culture and focus of the organization should be as well. Pivotal to this mindset is shifting the focus from “technology implementation” towards “experience optimization” instead.

In the past when projects were on a smaller scale, the main method was for all involved to be laser-focused on implementing whatever was needed for the migration, whether that be hardware, software or cabling. This was a straightforward approach focused simply on completing the task at hand and moving on. 

The new wave of migration projects differs dramatically, placing the most significance on another priority instead: Whether or not those using the solutions will have a positive experience, and how this will impact their performance.  

To keep up with the fast-paced nature of operations while providing superior customer and employee experiences, IT teams should consider the following:

  • Focus on the users: Prioritize using tools that enable you to monitor in detail the full journey of users via the cloud application. Avoid traditional tools that only infer, copy or guess what their users see.
  • Enable and encourage IT/end-user collaboration: Deploy contemporary end-user analytics to help users and IT teams combine their efforts and goals to ensure a successful outcome for the company. Do away with the “us vs. them” mindset that pits IT teams and users against each other.  
  • Eliminate the silos: There is no need for each company unit to develop its own method of onboarding, training, operating the help desk, etc. The insights uncovered by end-user analytics can inform an improved employee experience across the entire enterprise.   

For any organization migrating to the cloud, it’s not enough to simply make the shift. In order to ensure a successful migration, and have a positive impact on your company, a positive employee experience is crucial. User analytics provide insights into productivity, interruptions, and engagement to both ensure a quality user experience and increase ROI post-migration.  

Brian will be speaking at the upcoming Disruptive Seasons event. To catch more on this topic and much more head here – https://www.linkedin.com/events/6835920817751240704/

By Brian Berns

Brian is CEO of Knoa Software.

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